FAQ2019-06-18T10:47:15+10:00

Frequently Asked Questions

If your particular question isn’t here please send us a message and we’ll promptly get back to you with the answer!

What areas do you service?2019-05-16T18:59:33+10:00

We service areas as far north as Port Douglas, the greater Cairns area, the Atherton Tablelands and as far south as Gordonvale. Other areas may be considered so check in with us via our contact form or by phone 0457 487 777.

Do you help with small jobs?2019-05-16T19:00:27+10:00

Small jobs are our speciality! We especially enjoy helping you at a pace that suits you, maybe a hour or two a week so that you can cope with change in bite sized chunks, or we just can get the job done and let you get back to enjoying your life.

How much do you charge?2019-05-16T19:02:21+10:00

As each situation is unique we offer a FREE one hour consultation with you in your home to talk to you about how we can help you. Then we can give you some options and an estimate of the total cost of the job/s in question.

Our base rate starts at $35.00 per hour (+ mileage in some cases), it all depends on what you need our help with, the size of the job, and where you live. And we are able to accept payment by cash or credit card (via Square) at the completion of the job to keep things simple for us both.

Do you work weekends?2019-05-16T19:06:31+10:00

Yes we can work weekends to fit in with your schedule, please contact us and let’s see what we can work out together!

How long do I need to wait to get some help?2019-05-22T16:33:11+10:00

We try and maintain a high degree of flexibility to fit in around your needs, energy levels and deadlines but we do at times have a full schedule.  Please contact us for further details and to book in.

Do you also clean houses?2019-05-16T19:07:22+10:00

While we don’t generally offer a home cleaning service on its own, we can help clean areas while we are helping you with decluttering, downsizing and moving.

Do you have insurance in case something gets broken?2019-05-16T19:08:38+10:00

Yes, Light Transitions has public liability insurance.  In addition, absolute care is taken when handling your treasured belongings. However, for your peace of mind, we would suggest that you review your existing insurance and take out further coverage if required.

Do you have to be elderly to get help from Light Transitions?2019-05-16T19:08:57+10:00

Whilst we have a focus on helping our seniors on their journey through life, we are available to talk to anyone about their particular situation to see if there is something we can help with. We have great organisational abilities and pride ourselves on getting jobs completed quickly and competently!  We also have access to a graphic designer and videographer should you need their services. Please book in a free consultation or give us a call on 0457 487 777.

Can you help with legal papers like Wills, Power of Attorneys and Advance Health Directives?2019-05-16T19:29:00+10:00

We are not qualified to offer you advice in regards to legal or financial matters but we can help and support you, or your loved ones, by organising and attending meetings, if required for support, with accountants, lawyers, doctors and other family members to ensure these critical documents are fully discussed, understood and completed before they are needed.  Please let us know how we can help.

My elderly parents live in Cairns and I live in Sydney so am not around much. They need help and support to downsize and move into a retirement village, can you help them?2019-05-27T13:30:28+10:00

Yes, we can help them in many ways. Once we establish what help is required and how quickly, we can organise the whole process from downsizing possessions, to locating a suitable retirement village, to moving your parents into the new unit and getting them settled and finally organising the preparation of their old house for sale.

Please don’t hesitate to get in contact with us and have a chat about your unique situation.

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Next House Move

(With Your Sanity Intact!)

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Whether you are in the planning stages of a house move or right in the middle of one – and having brain fog/overwhelm days, it’s great to be reminded of some ways to cope as well as some useful things to know to make your life just that bit easier during the whole moving process!

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What People Love About Us

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Christine D

“How to find someone to help who is competent and capable when it comes to being orderly and organised with stuff, but who is also compassionate and caring with people?  You’ve found her!  I highly recommend Alison and the services she and her team provide.”

Peter J

“It’s hard to ask for help and I was embarrassed about my messy house which I needed to sort out before moving into a smaller unit. Alison and her team were very kind and I never felt judged. The one thing I regret is not getting help years ago. I am now in my unit with my most treasured possessions, it is clean and neat and I feel like a weight has been lifted from my shoulders. I feel like I have a new lease on life!”

Michelle T

“Alison is a master at getting things done quickly and efficiently with a minimum of fuss. She has a high degree of energy and I have always found her reliable, honest and a great problem solver.”

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